Quality Improvement

Commitment to Quality

Teck Pioneer Residence has 4 pillars of quality:

Quality of care and services
Quality of life for our Residents
Safety - Resident and Staff
Resident and family satisfaction

To demonstrate our continuous improvement in these areas, our performance is constantly reviewed and assessed internally within the context of established quality indicators covering admission and discharge procedures, nursing and personal care, food quality, housekeeping and laundry, and resident and family satisfaction.

Quality Improvement Plan QIP

2023-2024 QIP

Accreditation

Teck Pioneer is fully accredited by a recognized independent, third party accreditation body (CARF).

Clinical Indicators

Using software and technology, we track the clinical status of our residents in real time. Our systems allow us to monitor the key risk areas in our homes and identify where we need to focus improvements.

We concentrate on clinical areas that have the most impact on residents’ lives such as improving function, minimizing falls, restraints and pressure ulcers (bed sores), improving continence, administering appropriate medications and managing pain.

To see the current statistics for our home please visit

https://yourhealthsystem.cihi.ca/hsp/indepth?lang=en#/theme/e1bfb516d670b6819cfdec17e7c9d92043ee90d9/4/

Resident and Family Satisfaction

Resident and family feedback is crucial to our mission to continually improve. That’s why each year we conduct satisfaction surveys with residents and their families.

We survey both the residents and their families as their input regarding their experience our home in many areas, includes quality of care and services being provided in their home, activity programming, cleanliness and maintenance, and the food and meals.

Each year, we use the results to assess that experience, our performance and identify opportunities for improvement. On an ongoing basis, we strive to improve every resident and family member’s experience with TPR each and every day and the survey feedback we receive is critical to achieving that goal.

The results of these surveys are compiled and share with resident and family councils, Committee of Management and the staff of the home to develop actions plans on areas of improvement required.

We look forward to hearing back from all our residents and family members for the fall 2023 satisfaction survey planned for October 2023.