⚠️📣🟠💛❄️🧊🛣️⚫ 💰
Service/Activity Requests, Complaints & Commendations (Kudos)
🟠 Service Activity Requests
A Service/Activity Request can be made to alert the Town of specific problems surrounding services, facilities and its programs. Requests are for non-emergencies such as:
- Reporting a pothole
- Missed garbage/recycling collection
- Potential by-law infractions
- Reporting litter, debris or similar
- Streetlight not working
- A Hazard
- Equipment failure
- Cleanliness of Facility
⚫You can make a Service/Activity Request in 4 different ways:

👉 By completing the Online Portal Form:
https://www.kirklandlake.ca/cms/one.aspx?portalId=15566002&pageId=16839808
👉 By completing the fillable/printable Form: Service / Activity Request, and either dropping it off at one of our facilities.
👉 By completing the fillable/printable Form: Service / Activity Request and emailing it directly to a Department staff.
👉 By calling the responsible Department during regular business hours.
📣Note: online requests will only receive attention during regular business hours. 📣
In the case of an after-hours roads/works emerging issue, please contact the Town's after hours line at 705-567-2552.
🟠 Formal Complaints
Complaints about Town services, program, or its employees should be completed on the Complaint Form established within the Town’s Customer Service, Inquiries and Complaints Policy.
📣Note: Complaints that are submitted anonymously will not be investigated. 📣
You can make your Formal Complaint in 2 different ways:
👉 By completing the fillable/printable Complaint Form and dropping it off at Town Hall (3 Kirkland St. W.) during regular business hours, or by using the after-hours drop box beside the accessible entrance.
👉 By completing the fillable/printable Complaint Form and emailing it
[email protected].
If you require assistance to complete the form, please contact 705-567-9361 Ext. 238.
Did You Know ❓
You can now request a follow-up from the Town when you submit a Service/Activity Request or a Formal Complaint?
Whether you’re reporting a pothole, a missed garbage pickup, a by-law infraction, or another service issue, the form allows you to check a box indicating that you’d like a Town Department or Division to contact you with an update on your request.
This ensures that your concern doesn’t just get submitted—it gets acknowledged and responded to.
🟠 Commendations (Kudos)
Want to single out an act of kindness or leave a service review? The Town welcomes all positive and uplifting feedback on our services and our staff.
👉 Please forward your messages to the Town’s Municipal Clerk (3 Kirkland St. W, Kirkland Lake, ON P2N 3P4
[email protected]), who will ensure that it is received by Council and the intended individuals! We will also showcase these in our internal staff bulletin in our Kudos section!
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